Terms of use

(hereinafter referred to as the “Terms”)

Updated July 2025

Please, read these Terms carefully. By accepting these Terms and using our services, you agree to be legally bound by these Terms and all terms incorporated by reference. If you don’t agree with these Terms or any of its Clauses, you shall immediately cease to use our services.

Before making a purchase on the Site, please read our Privacy Policy to understand our policies and practices regarding your information and how Company will treat it.

1. General Provisions

These Terms of Service are entered into by and between You and RETRO WAVE PUBLISHING LIMITED. The following terms and conditions, together with any documents they expressly incorporate by reference, govern your access to and use of https://answmachine.com", including any content, functionality, and services offered on or through the Site, whether as a guest or a registered user.

The following terminology applies to these Terms:

• “Site” – https://answmachine.com"
  Further in the text of this Term, "using Site" also means "using services" where it is logically applicable in accordance with the context.
• “Answmachine” is a SaaS platform that provides automated review management solutions for mobile applications published on Google Play and Apple AppStore (hereinafter referred to as “Services”). A detailed and complete description of the Services provided by the Company is specified in clause 4 of the Terms.
• “Company”, “we” or “us” refers to RETRO WAVE PUBLISHING LIMITED.
• “User”, “You” and “Your” refers to you, the natural person (individual) accessing the Site, using our services through the Site and accepting these Terms.
• “Party” refers to either you or us. For the avoidance of any doubt, the contracting Parties under these Terms are you and Company.
• “Outputs” is AI-generated responses and analytics produced by the Service using your data.

In these Terms, unless otherwise specified, the words importing the singular include the plural and vice versa, and the words importing gender include all genders.

2. Acceptance of the Terms

By accepting these Terms during your account registration, your purchase process, you accept and agree to these Terms and to be a party to this binding contract. If you do not agree to these Terms, you may not register your account and make the purchase on our Site.

By accepting these Terms and using the Site and Services, you represent and warrant that:

• you are at least 18 years old and have full capacity to contract under the applicable law;
• you are only transacting on the Site with legally-obtained funds that rightfully belong to you;
• you have not previously been suspended or removed from using the Site and our services;
• you are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Site and our services;
• you are comporting with and obeying these Terms and all applicable laws;
• you shall not mislead other Users and third parties during using the Site;
• you will not take any action aimed solely at causing damage to Company or other third parties;
• recognizing the international nature of the Internet, you accept all responsibility for compliance with all local laws and regulations relating to your actions in the network;
• you agree and consent to receive electronically all communications, agreements, documents, receipts, notices and disclosures that Company provides in connection with your use of the Site and our services;
• you understand and acknowledge that any delays in services are possible;
• you shall not use proxy and VPN or other software for concealing your IP-address;
• AI may produce inaccurate outputs. You must review responses in Pre-Moderation Mode.

3. Using Services

Using Services constitutes an acceptance and confirmation of your consent to be bound by these Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with and that you are compliant with the applicable laws.

The Site and Services are accessible 24 hours per day, 7 days per week. However, Company reserves the right, without providing notice or compensation, to temporarily suspend the Site or access to the Site in order to carry out work including, but not limited to: updates, maintenance operations and amendments to the servers, etc.

You are responsible for both:

• Making all arrangements necessary for you to have access to the Site;
• Ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.

To access the Site or Services or the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete. You agree that all information you provide to register with this Site or otherwise, including, but not limited to, through the use of any interactive features on the Site, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the our Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

If you sign-up for a paid subscription you will provide complete and accurate billing information, including a valid payment method and a valid billing address. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. If your payment cannot be completed, we may suspend your access to our services until payment is received.

If you choose or are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion In order to protect the integrity of the Site, Company reserves the right at any time in its sole discretion to block Users for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

If app store bans your app due to AI responses Company may terminate your access to Services.

4. Services

Company provides a Software-as-a-Service (SaaS) platform designed to automate and streamline the management of user reviews for mobile applications published on Google Play and Apple AppStore. The Service includes, but is not limited to, the following core functionalities:

• Automated Response Generation: AI-powered, context-aware replies to user reviews, tailored to match brand voice and predefined guidelines.
• Multi-Language Support: Detection of review language and generation of responses in the same language (unless specified otherwise by the User).
• Mode Selection: Users may switch between Pre-Moderation Mode and Full-Auto Mode for each connected application at any time.
• Two Operational Modes:
• Pre-Moderation Mode: All AI-generated responses are submitted for manual approval by the User before being published.
• Full-Auto Mode: Responses are sent automatically without human intervention. In Full-Auto Mode, you are solely responsible for AI-generated responses complying with app store policies.
• Advanced Analytics & Insights: Identification of trends, common complaints, and technical issues from aggregated feedback.
• Devnote Generation: Automatic extraction of technical issues from user reviews, formatted for developer teams.
• API Integration: Seamless connection with app stores via API keys for real-time review processing.
• Language Detection: The Service uses OpenAI for language detection and Google Translate for translations. Supported languages are subject to the limitations of these third-party APIs.

Company is not responsible for inaccuracies in translations or language detection or any other third-party API errors.

A new user can get an access to Services by pushing "Register" button and filling out the registration form. After completing the registration. By filling out the registration form you agree to be bound by these Terms. If you do not accept and agree to be bound by all of these Terms, you should not access the Site.

To start using Services, Users must provide Company with API access to app store review data via valid API keys (Google Play Console/App Store Connect).

You can find descriptions of each type of pricing plans (hereinafter – subscription) and their features on our Site by link https://answmachine.com. Users who purchase a subscription may access a set of platform functionality corresponding to the selected subscription for their own use from the moment they make a payment. We reserve the right to modify the features and content we provide as part of our services from time to time and for any reason. If not otherwise prescribed in the description of chosen service, the paid subscription period is one month from purchase time (“Paid Subscription Period”). As it was mentioned in clause 3 of Terms for paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until cancelation. After the end of the paid subscription period, you can return to the free basic tariff also you able to cancel your subscription at any time in the appropriate section of your personal account.

In all cases where the applicable law does not explicitly provide for the possibility of a refund, such a refund is not carried out and your subscription fee is nonrefundable.

All purchases through our Site are made through Stripe (https://stripe.com/), whose payment and other terms and conditions are hereby incorporated by reference. We hereby disclaim any and all liability whatsoever for all acts and omissions by Stripe, whether in connection with purchases through the Site or otherwise and you hereby expressly agree to such disclaimer.

The User is obliged to familiarize himself with the Stripe documentation and payment terms, including possible fees, in connection with making payments through the Stripe service. No Stripe fees are included in the prices of access to Services. The Company also does not store data on users' bank cards.

5. Pricing

Company, in its sole discretion and at any time, may modify the cost for access for Services. Any cost for access for Services changes will become effective at the day next for the day of notification about those changes. Company will provide you with a reasonable prior notice of any change in prices.

6. Intellectual Property Rights

The Site and Services and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Republic of Cyprus and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

The Service operates under licenses for OpenAI and Google Translate APIs. Users must comply with these providers’ terms. Per OpenAI’s Terms, Users retain all rights to Outputs. Company assigns no additional rights beyond those granted by third-party providers.

These Terms permit you to use the Site and our Services solely for the purpose of managing user reviews and feedback for applications under your legal control or ownership. This license permits you to use Service for professional review management purposes related to your commercial app development activities. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials;
• You may store files that are automatically cached by your Web browser for display enhancement purposes;

You must not:

• Modify copies of any materials from this Site;
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text;
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
• If you wish to make any use of material on the Site other than that set out in this section, please address your request to: support@answmachine.com

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

7. Trademarks

The Company name, the terms, and all related names, logos, product and service names, designs, and slogans are copyright of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Site are copyright of their respective owners.

8. Prohibited Uses

You may use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries);
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms;
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing);
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm the Company or users of the Site, or expose them to liability.

Additionally, you agree not to:

• Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site;
• Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site;
• Use any manual process to monitor or copy any of the material on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent;
• Use any device, software, or routine that interferes with the proper working of the Site;
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site;
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
• Otherwise, attempt to interfere with the proper working of the Site;
• Use Outputs to train AI models (including but not limited to machine learning, fine-tuning, or dataset creation).

9. Links from the Site

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party Sites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such Sites.

10. Indemnification

You agree to hold harmless and indemnify Company from and against any third party claim arising from or in any way related to:

• your breach of the Terms;
• your violation of applicable laws, rules or regulations in connection with the Site and our services, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs of every kind and nature.
  In such case, Company will provide you with written notice of such claim, suit or action; will provide you the opportunity to control the defense and/or settlement of such claim, suit or action; and will provide you reasonable assistance in such defense or settlement, upon reasonable request and at your expense.

11. Disclaimers

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT COMPANY’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK AND THAT THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COMPANY MAKES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES REGARDING THE SITE, SERVICES OR ANY APPLICATIONS OR EXTERNAL SITES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT CORRECTNESS, ACCURACY AND RELIABILITY.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COMPANY DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE SITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (C) DATA PROVIDED THROUGH THE SITE WILL BE ACCURATE OR (D) THE SITE OR ANY CONTENT MADE AVAILABLE ON OR THROUGH THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

SUBJECT TO SECTION 11 ABOVE, YOU UNDERSTAND AND AGREE THAT COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SUBJECT TO SECTION 11 ABOVE, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SITE OR SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE 500 EUR.
THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY WHETHER THE ALLEGED LIABILITY OR LOSSES ARE BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER BASIS.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus without regard to its principles of conflict of laws. You agree to the exclusive jurisdiction of the courts of Nicosia for any claim or cause of action arising out of, or relating to or in connection with these Terms or the services, provided that such exclusivity does not apply to legal actions initiated or brought by Company.

Except as otherwise set forth in these Terms, Company does not bear any responsibility nor assumes any risks if by any reason Services breaches national law of any state. Those who access to the Services do so on their own initiative and are responsible for compliance with their national laws.

14. Limitation on Time to File Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

15. Changes to the Terms

Company may revise these Terms at any time and without notice to you or third parties. Company reserves the right to make any changes retroactive.
By using the Site, you agree to be bound by the then-current version of these Terms. Herewith continuation of the usage of the Site after making changes or amendments to these Terms means acceptance of the User of such changes or amendments, and therefore the User shall regularly monitor changes in these Terms. If you do not agree to the changes, you must stop using our Services. Material changes to Terms will be notified via email.

16. Modifying the Site

Company is constantly changing and improving the Site and its services. Company has right to add or remove functionalities or features to the Site, or add or create new limits for using the Site and its services at any time

17. Assignment

Company may transfer rights and obligations under these Terms to third parties without the additional content of the User.
The User is entitled to assign its rights and obligations under these Terms to any third party only with prior written consent of Company.

18. Severance and Validity

If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision.
The remaining provisions of these Terms will remain in full force.

19. Costs

From time to time, Company need to spend time dealing with issues brought to us by the Users. Where any User’s issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the User’s issue.
Except as provided otherwise in these Terms, each Party shall pay its own costs and expenses in connection with the negotiation, preparation and performance of these Terms.

20. Miscellaneous

Nothing in these Terms shall be construed as creating a joint venture, an agency relationship or a legal partnership between Parties.
Company has the right to involve third parties for the fulfillment its obligations.

21. Entire Agreement

The Terms and our Privacy Policy together with any other terms and conditions incorporated by reference herein, constitute the sole and entire agreement between you and Company with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.

22. Your Comments and Concerns

This Site is operated by RETRO WAVE PUBLISHING LIMITED, 2-4 Arch. Makariou III Avenue, Capital Center, 9th floor, 1065 Nicosia, Cyprus.

All other feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: support@answmachine.com.